We use Hermes / Evri to deliver our parcels.
This is weight-based and automatically calculated at the checkout.
Delivery is generally up to 3 working days to mainland Britain only. Northern Ireland is up to 4 working days. Areas deemed remote such as the Highlands and any island will take longer to arrive.
Please contact us first if you wish to place multiple orders that exceed a weight load of 30kg.
***All mainland Britain orders placed by 3PM will generally be despatched the following working day (Monday -Thursday). However, orders placed outside these times (or during bank holidays) will generally be despatched in 2 working days ***
If no one is home, Hermes will leave your parcel in a safe place (if the courier deems one available) or with a neighbour and may leave a card advising you. If this is not possible, the parcel will be returned to the delivery depot. 3 attempts are made to deliver. If the parcel is undelivered, it will be returned to us at a cost of £4. This cost will be requested from you.
Deliveries can be any time of day from about 8am to 8pm. Once despatched they are not interceptible. Please contact first if this is likely to be a problem.
If you have any instructions to assist with delivery, please provide them at the time of booking - it is too late once your order has been despatched.
N.B. IF YOU LIVE IN THE HIGHLANDS, ANY ISLAND OR NORTHERN IRELAND, PLEASE CONTACT US FIRST BEFORE BOOKING, AS DELIVERIES CAN BE SUBJECT TO A SURCHARGE & MAY TAKE LONGER TO ARRIVE.
UK delivery only at present.
We only ever pack items that are completely undamaged. Prior to sealing, each box is photographed with the buyer's postcode. Therefore in the unlikely event that you should receive any damaged items, we would ask for your cooperation by sending photos of the damaged items plus the packaging, which we can then forward to the courier company for any subsequent claim.